Frequently Asked Questions
Everything you need to know about our handcrafted furniture and delivery services.
What is the typical lead time for furniture delivery?
For items currently in stock, we typically dispatch within 3-5 working days. Bespoke or made-to-order pieces may take between 6-12 weeks depending on the complexity and materials required.
Do you offer international shipping?
Yes, we ship our furniture worldwide. Shipping costs are calculated at checkout based on the weight of your order and the destination country. Please contact our support team for a custom quote on bulk orders.
Can I request fabric samples before purchasing a sofa or chair?
Absolutely. We understand the importance of texture and color in your home. You can order up to five fabric or leather swatches free of charge through our website to help you make the right choice.
What is your return policy for furniture items?
We offer a 14-day return policy for standard stocked items, provided they are in their original packaging and unused condition. Please note that bespoke or personalized items are non-refundable.
Is your furniture suitable for commercial environments?
Many of our products are specifically designed for high-traffic commercial use, including restaurants, bars, and hotels. Please check the product description for 'Contract Grade' certifications.
How do I care for my reclaimed wood furniture?
We recommend using a damp, lint-free cloth for daily cleaning. To maintain the wood's natural luster, apply a high-quality furniture wax every 6 months and avoid placing items directly next to heat sources.